Frequently Asked Questions

Q:
Do you use hydrogenated oil in any of your products?
A:

Yes, a few of our products do contain hydrogenated oils. Hydrogenation, a process in which hydrogen is added to oils to make them more solid, is used by many in the baking industry to help make products moist, easier to slice and stay fresh longer. Please refer to the ingredient listing of your favorite product for the presence of hydrogenated oils.

Q:
What is your guidance on allergenic ingredients for highly sensitive consumers?
A:

We assure you that we adhere to Good Manufacturing Practices as established by the FDA. We take abundant precaution to prevent cross contact of allergenic ingredients between batches and, our bakeries are inspected to ensure that they meet or exceed all regulatory and baking industry standards. We understand that highly sensitive consumers need to know when there is even the remotest possibility of inadvertent cross contact of allergenic ingredients during processing. To that end we disclose that the following allergenic ingredients are used in some of our manufacturing facilities and that inadvertent cross contact is remotely possible: milk, eggs, soy, almonds, walnuts, peanuts and hazelnuts (filberts). Wheat is used in all of our facilities and all of our products as an ingredient. Please refer to ingredient labels on our products for full disclosure of the ingredients used in that product.

Q:
Are your products kosher?
A:

Our products that are kosher are designated as such on the packaging.

Q:
What is proof-of-purchase?
A:

A "proof-of-purchase" is another name for Universal Product Code, a bar code (you see them on just about every package you purchase) used for scanning by the check-out person.

Q:
Can I purchase via the Web or mail order?
A:

Our products cannot be purchased through the Internet.